Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-24-2024 08:03 PM

HP Recommended
Product: HP Officejet Pro 8615 e-All-in-One Printer

HP Officejet Pro 8615 e-All-in-One Printer , Display say Printer Failure and I can't get rid of it. 

Category:
1 REPLY 1

‎05-27-2024 08:35 AM

HP Recommended

Hi @Allen8610,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing A "Printer Failure" message on your HP Officejet Pro 8615 e-All-in-One printer can be caused by various issues, ranging from hardware malfunctions to firmware problems. 

 

Here are several steps you can follow to troubleshoot and resolve the issue:
 

1. Power Cycle the Printer

  1. Turn off the printer and unplug the power cord from the back of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait for 60 seconds.
  4. Plug the power cord back into the wall outlet and then into the printer.
  5. Turn on the printer and check if the error message is gone.

2. Check for Paper Jams and Obstructions

  1. Open the printer and inspect it for any paper jams or obstructions.
  2. Remove any paper or foreign objects you find.
  3. Close the printer and try to print again.

3. Update the Printer Firmware Update the firmware on an HP printer

  1. Visit the HP support website and download the latest firmware for your printer model.
  2. Follow the instructions provided to update the firmware.

4. Reset the Printer

  1. Turn off the printer and unplug the power cord.
  2. Press and hold the power button for 30 seconds.
  3. Release the power button, plug in the power cord, and turn on the printer.

5. Check Ink Cartridges

  1. Open the ink cartridge access door and make sure all cartridges are installed correctly.
  2. Remove and reinsert each cartridge to ensure proper connection.
  3. Close the door and check if the error message persists.

6. Perform a Semi-Full Reset

  1. Unplug the power cord from the back of the printer.
  2. Press and hold the "# (Pound/Hash)" key and the "3" key on the printer's keypad.
  3. While holding the keys, plug the power cord back into the printer.
  4. Continue holding the keys until the printer turns on and displays a message indicating a reset.
  5. Release the keys and follow any on-screen instructions. 

Refer to this document: HP OfficeJet Printers - 'Printer Failure' Error 

HP Officejet Pro 8615 e-All-in-One Printer User manual

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.