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‎11-20-2022 10:02 AM

HP Recommended
Product: HP DeskJet Ink Advantage 5075 All-in-One Printer
Operating System: Microsoft Windows 11

Hello, I have a problem with printer DeskJet Ink Advantage 5075. The printer starts up automatically and shows error OXB397A768. I would be grateful for any help please.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2022 08:09 AM

HP Recommended

@mario970

 

Welcome to the HP support community.

 

I understand that you are getting an OXB397A768 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-23-2022 08:09 AM

HP Recommended

@mario970

 

Welcome to the HP support community.

 

I understand that you are getting an OXB397A768 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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