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‎06-15-2025 03:52 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an error on the HP Printer which says OXB820F6DC and no idea what it means

Christine

Reply
1 REPLY 1

‎06-17-2025 09:32 AM

HP Recommended

Hi @Clitheroeu3a 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The error code OXB820F6DC is typically associated with firmware issues in HP printers. Here are some steps you can take to troubleshoot and resolve the issue:

 

Step-by-Step Troubleshooting Guide:

 

Restart the Printer:

  • Turn off the printer by pressing the power button.
  • Disconnect the power cord from the back of the printer.
  • Wait for at least 60 seconds.
  • Reconnect the power cord and turn the printer back on.

 

Check for Firmware Updates:

  • Ensure the printer firmware is up to date.
  • Visit the HP Support website and search for your specific printer model.
  • Download and install any available firmware updates.

 

Reset the Printer:

  • A hard reset might resolve the issue. Disconnect the power cord from the printer and wait for a minute before reconnecting it.

 

Inspect Cartridge and Printhead:

  • Remove and reinstall the ink cartridges properly.
  • Check the printhead for any debris or damage.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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