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‎08-03-2026 04:13 AM

HP Recommended
Product: HP EliteOne 870 27 inch G9 All-in-One Desktop PC (7F148AV)
Operating System: Microsoft Windows 11

I have a brand new HP All in one and a brand new HP 7605 Smart Tank, yet every time I print, I see a message saying Error printing on and The printer couldn't print. Everything is up to date. The same message occurred on my old HP All in One PC and previous Smart tank printer, too.

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2 REPLIES 2

‎08-03-2026 04:46 AM

HP Recommended

Hi, @Tbm7001, Welcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here is the link which will help you to resolve the issue: 

 

Reset or restore your HP printer | HP Support

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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‎08-03-2026 05:10 AM

HP Recommended

Nope. I have uninstalled and reinstalled the printer, and the message still occurs. The printer sounds like it's about to print, but doesn't. 

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