Error code 001B5D09

[osaki]

Dear, 

I have an HP Officejet Pro 9010 with an error code 001B5D09. A blue screen and everthing is also flashing. 

Has anybody an idea what the problem is. 

Many thanks advance, 

Gr, Osaki

[sandytechy20]

@osaki

Welcome to the HP support community.

I understand that you are getting a 001B5D09 error, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[korzuch1978pl]

I have an HP Officejet Pro 9010 with an error code 001B5D09. Please help

[korzuch1978pl]

Please help

[osaki]

Hi, get a new one from HP they didnt fix the issue. 

[Kumar0307]

@korzuch1978pl, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use the printer due to this error. To assist you better, are you able to bypass this error to access the home screen of the printer?

If yes, we can try to perform a factory reset which may resolve this issue.

If not, check for any jams inside the printer, refer to - Paper Jam Error

Also, check if the print carriage is moving freely. Re-insert the ink cartridges.

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Likkcin]

I have same problem. Help

[paperclipno5]

Dear Mr/Mrs

I have problem my HP 9010 printer cannot copy and scan document. and turn it on there is erorr message 

001B5D09

so please help to fix this problem.

best regard

[Personal Information Removed]

[Leva3]

where deid you sent it?

[Leva3]

i did nor receive answer