Error code 00759C98

[scotspie501]

I fitted a new printer head as it was bringing up ink system fault now i,m getting a error code 00759C98

when I open the cartridge door  it does,nt move the middle 

took the lid off and on the left there is a pipe going to a wheel 

done the power off for 30 secs but all lights flash and error code comes up

please help

[praveen196]

@scotspie501 Welcome to HP Community!

 I read your post and see that you are getting 00759c98 error code on HP Officejet 6700 Printer. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any changes to the printer?
• Did you check if the carriage moves freely?

Meanwhile

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Remove and reinstall the cartridges

Step 1: Remove the cartridges

1. Press the Power button to turn on the printer.

2. Place your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage should move to the center of the cartridge access area. Wait until the carriage is idle before proceeding.

   Figure : The slot on the left side of the printer

   

3. Press the front of a cartridge to release it, and then pull it toward you to remove it from its slot.

      CAUTION:

   Do not leave the cartridges outside of the printer for an extended period of time. This can result in damage to both the printer and the cartridges.

   Figure : Remove the cartridges

   

4. Check the cartridges for damage.

   • If you find a damaged cartridge, obtain a new cartridge, remove it from its packaging, and then continue to the next step. The steps to reinstall the cartridge are the same for installing a new cartridge.

   • If the cartridge is not damaged, continue to the next step to reinstall the cartridges.

Step 2: Reinstall the cartridges

1. Slide the cartridge into its slot, and then gently push it forward until it clicks into place. Make sure that the colored dot on the cartridge label matches the colored dot on the slot.

   Figure : Insert the cartridge into its color-coded slot

   

2. Repeat these steps for the other cartridges.

3. Close the cartridge access door.

If the carriage is not opening, refer this HP Document for more assistance:- https://hp.care/2BebWsI

Keep us posted,

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