Error code 0E

[Izayah]

My printer is not working! Lights flashing and the code OE is flashing on the display. I’ve tried restoring the settings but it’s not doing it. Tried plugging out and still the same. On the HP app it says I need to reinstall the cartridges, I’ve tried this several times and it’s still not working!! Can anyone please help?

[Jay_G24]

Hi @Izayah,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving an E0 error.

An E0 error indicates an unusable cartridge.

This occurs when one or both ink cartridges need attention. Reseat both cartridges, clean the ink cartridge contacts, and restart the printer.

For instructions refer to -Ink cartridge errors

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Izayah]

Thank you so much I will try that. Do you know how to clean the cartridge contacts? 

[Jay_G24]

Refer to the document for instructions  --Ink cartridge error on how clean the ink cartridges.

Hope this helps, keep me postd