Error code 0XB3B52E60

[Julie116]

When I came back from 3 weeks of hollidays, I had an error message: error code 0XB3B52E60.

I removed ink, unpluged the printer and the message is still there.

Thanks in advance for helping me!

[sandytechy20]

@Julie116

Welcome to the HP support community.

I understand that you are getting a 0XB3B52E60 error on the printer, follow these steps to fix the issue.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Julie116]

Hi Sandy,

I tried to follow the steps you explained to me.

I’m French so it is a bit difficult for me.

I found how update directly on the printer but it says that all the mos recent updates have already been installed.

Then, I tried to download printer firmware from the HP website and when it comes to this (picture) there is no printer than I can select to update:

Can you help me again, please?

Thank you.

Julie

[sandytechy20]

@Julie116

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.