Error code 0x00829C98

[DeepeshG]

Error code 0x00829C98

[Raj2111]

Hi @DeepeshG 

Welcome to the HP support community.
 

The error code 0x00829C98 on your HP DeskJet Ink Advantage 5085 printer typically indicates a hardware or firmware issue. Here are some steps you can follow to troubleshoot and potentially resolve this error:

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.
• Check if the error persists.

2. Check for Paper Jams

• Open the printer and check for any paper jam, including in the paper feed or output tray.
• Gently remove any jammed paper or debris you find.
• Make sure that there is no torn paper stuck in the rollers.

3. Reset Printer Settings (Soft Reset)

• With the printer powered on, press and hold the Power button for about 10 seconds.
• This will reset the printer to its default settings, which may help resolve temporary issues.

4. Check the Ink Cartridges

• Open the printer and make sure the ink cartridges are installed correctly.
• Remove the cartridges, clean the contacts (using a lint-free cloth), and reinstall them properly.
• Ensure you are using compatible ink cartridges (OEM or recommended by HP).

5. Update Printer Firmware, click here

• You can update the printer firmware via the HP Smart app or HP website:
  • Go to HP Support.
  • Search for your printer model and check if there is a firmware update available.

6. Perform a Hard Reset (Factory Reset)

• Turn off the printer.
• Unplug the printer from the power source.
• Wait for 60 seconds.
• Plug the printer back in while holding down the Power button for 20 seconds.
• Release the Power button after 20 seconds and turn the printer on.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support