Error code 0x61000048

[Katmin119]

I keep getting error code 0x61000048 on my HP office jet pro 6968 all in one printer/fax

[Raj_05]

Hi @Katmin119,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 0x61000048 on the HP OfficeJet Pro 6968 typically indicates an issue related to the printer's ink system. This could be due to a paper jam, improper ink cartridge installation, or internal hardware/software issues. Follow these steps to troubleshoot and resolve the problem.

Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds.
• Plug the printer back in and turn it on.
• Check if the error persists.

Check for Paper Jams

• Open the printer and inspect for any stuck paper or debris.
• Remove any obstructions carefully to avoid damaging the printer.
• Ensure the paper tray is loaded correctly.

Inspect and Reseat the Ink Cartridges

• Turn on the printer and open the ink cartridge access door.
• Wait until the carriage stops moving.
• Remove each cartridge and inspect it for:
  • Proper labeling as HP-compatible cartridges.
  • Any protective tape or packaging still attached.
• Reinsert the cartridges firmly into their respective slots.
• Close the door and allow the printer to reinitialize.

Clean the Printhead

• Use the printer's control panel to navigate to Settings > Tools > Clean Printhead.
• Follow the on-screen instructions to perform the cleaning process.

Reset the Printer

• With the printer turned on, disconnect the power cable from the printer and the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cable directly to a wall outlet (bypass any power strips).
• Turn the printer on and check if the error clears.

[Raj_05]

Update the Printer Firmware

• Visit the HP Software & Driver Downloads page.
• Enter your printer model (OfficeJet Pro 6968) and download the latest firmware.
• Install the firmware using your computer.

Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool on your computer.
• Follow the tool's instructions to diagnose and resolve issues.

Factory Reset the Printer (if necessary)

• Access the printer's control panel.
• Go to Settings > Printer Maintenance > Restore Factory Settings.
• Follow the prompts to reset the printer. (Note: This will erase custom settings.)

I hope this helps.

Take care and have a good day.

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Alden4

HP Support