Error code 0x6100004a

[BlueSnoot]

I am getting error code 0x6100004a. I am unable to clear this error. Machine starts by saying it was powered off incorrectly which is not the case. than it says there is a paper jam and there is no jam throughout the whole machine and all doors and drawers are secure. I am unable to change the ink cartridges because they will not move to the center of the machine where they are accessible. Please help !!!

[Jay_G24]

Hi @BlueSnoot,

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[BlueSnoot]

The number you gave me puts me in some useless infinite loop of virtual non-assistance.  I need to speak to a HUMAN to resolve this.

[Jay_G24]

Follow the instructions below to reach the phone support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.