Error code 0x6100004a

[Bert2560]

Receiving error message 0x6100004a on my OfficeJet Pro 6970, I checked for a paper jam but do not have one, the instructions then tell me to remove the toner cartridges, but the cartridge holder won't move - appears to be stuck.  Any ideas?

[Garp_senchau]

@Bert2560, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

A Printer Failure 0x6100004a error message displays on the printer control panel. This error can occur after a paper jam message.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.

Make sure the cartridge access door is closed

To avoid errors or other problems, make sure the cartridge access door is fully closed.

Open the cartridge access door.

Remove the paper path cover, and remove any torn paper, labels, or other obstruction that might be inside.

Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.

Close the door, ensuring it is fully seated.

Refer to this guide for further troubleshooting: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,