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‎06-17-2019 12:46 PM

HP Recommended
Product: HP Elitebook
Operating System: Microsoft Windows 10 (64-bit)

I’ve repeatedly been getting an error message with my Officejet 600 Pribter:  There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.   0x61011bed

 

ive tried turning it on and - and have tried unplugging it while the printer is powered off and on.  All I get is an error ménage.  I replaced all hour cartridges (with genuine HP cartridges) within the past week.  It was work8ng fine until yesterday.  And I verified that I have the latest driver downloaded too.

 

would appreciate any suggestions.

 

5 people had the same question
2 REPLIES 2

‎06-17-2019 12:55 PM

HP Recommended

Does the carriage move freely?

Click here for more info.

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‎06-20-2019 10:00 AM

HP Recommended

I already tried all the troubleshooting steps listed above without any luck,

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