Error code 0x61011beb on HP Officejet 6500A Plus its a new printer and i just got it out the box and

[mmdee]

Error code 0x61011beb on HP Officejet 6500A Plus its a new printer and i just got it out the box and im setting it up i installed new ink and when i close the lid it scans back and fourth and then it gives me this code

[A_Gayathri]

Hi @mmdee,

Welcome to the HP Support Community

I understand you are getting an error message 0x61011beb on your HP Office Jet 6500A Printer paper jam issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating the printer firmware.

A 'Paper Jam' Error Displays on the HP Officejet 6500A and 6500A Plus e-All-in-One Printer Series

Hope this helps! Keep me posted for further assistance.

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