Error code 0xb04020a2

[Ian_PRSY]

Hi all,

I have a Deskjet 3050A that's performed flawlessly until today, when the above error code appeared.  The printer no longer responds ro any button being pressed and the PC can't see it. 

The only additional information I can add is that the colour cartridge warning had just appeared.

Any ideas, please?

Thanks,

Ian

[Dvortex]

Hello, @Ian_PRSY – Hope you are well 🙂

Thanks for engaging in the HP Forums! I will certainly do my best to help you.

I understand that you getting a “0X” error on your printer. I would suggest you perform a hard reset first. Follow the steps below:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Now insert the cartridges and check.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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[Ian_PRSY]

Hi Dvortex,

Sorry to take so long getting back to you.  ALl day yesterday, I was getting this message when I tried to sign on:

Secure Connection Failed

An error occurred during a connection to h30434.www3.hp.com. Peer's Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.  Please contact the web site owners to inform them of this problem.

It was a half-hearted attempt I made just now, "just in case" and was pleasantly surprised when I got the log on screen.  I note the message at the top of the page.  I did try through IE instead of Firefox and got the same result.

Anyway,  thanks for your suggested advice, but it didn't work.  It's more complicated that that, though.  When I switched on the printer yesterday morning, it worked!  I came back to it later in the day and the error message was back.  In this condition, the start button flashes and it won't switch off at the printer panel; it just recycles the start up.

This morning, I switched it on again and it's OK!  I hedl my breath whilst switching it off and back on again and it's still OK.

Do you have any further suggestions in case it happens again?

Thanks,

Ian

[Dvortex]

Hello @Ian_PRSY,

Glad to know that the printer is working fine at the moment.

I am afraid performing a hard reset is the only step that I can suggest to resolve this issue. If the issue persists, then it would be better to contact HP Phone support for printer service.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help.

Thank you and have a great weekend 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Ian_PRSY · Accepted solution]

Hi again Dvortex,

I'm relieved to say that the printer's still working, but note your suggested approach for possible future reference.

I left the printer unplugged overnight.  Perhaps that assisted in the hard reset requirement.  I'm also wondering if the problem could have been due to/exacerbated by external events.  At this time, I also had some curious activity on the PC itself and had to perform a restore to be sure it was OK.  There may have been a short power surge/outage.

Anyway, thanks again,

Ian