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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error code 0xc6fd0013

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11-21-2016 11:51 AM
Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.
What's left to do?
These print heads have literally been catching since I bought the thing, and now the final straw.
Solved! Go to Solution.
Accepted Solutions
07-27-2022 12:43 PM
Hello Community,
I work on behalf of HP
03-22-2017 08:21 PM
Hi,
Thank you for your query to HP forum. I will try my best to help you.
I am sorry to hear your problem.
This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.
Hope it helps.
Click on the "Thumbs up"button on the bottom to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
03-22-2017
11:31 PM
- last edited on
07-27-2022
12:44 PM
by
AgathaV
Hi, there's a guide for troubleshooting with error code displays which may related to:
https://support.hp.com/si-en/document/ish_1740122-1449154-16
HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays
03-23-2017 12:20 AM - edited 03-23-2017 12:20 AM
Hi Jillk2
If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.
I am employed by HP .....(Although I am employed by HP, I am speaking for myself and not for HP)
Say "Thanks" by clicking the blue Kudos star in the post that helped you.
07-27-2022 12:43 PM
Hello Community,
I work on behalf of HP