Error code 11 on Laserjet M234sdwe

[JM084]

I have received an error code 11 on my Laserjet M234sdwe. I completed a print job, and suddenly the error code message showed up. I tried to update new drivers with success. Powered the printer off a few times and turned back on.

Tried to do test print and no print out. Message on Diagnose and fix states that Print Queue issue is not fixed.

[Garp_senchau]

@JM084, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Error Code 11 on HP printers typically indicates an issue with the toner cartridge or its connection. 

• Check Cartridge Compatibility: Ensure that the cartridge is compatible with your HP LaserJet. Sometimes, incompatible cartridges can cause errors.
• Inspect the Cartridge: Examine the cartridges for any visible damage or defects. Check for any protective tape or seals that might still be on the cartridge.
• Clean the Contacts: Turn off the printer and unplug it. Open the toner cartridge area and gently clean the contact points on both the cartridge and inside the printer with a soft, dry cloth. Be careful not to touch any sensitive components.
• Reinstall the Cartridge: After cleaning, reinsert the cartridge carefully, ensuring it is seated properly. Sometimes a cartridge that is not fully seated can cause errors.
• Perform a Hard Reset: With the printer unplugged, press and hold the power button for 30 seconds. Then, plug the printer back in and power it on.
• Check for Firmware Issues: (Update the firmware on an HP printer | HP® Support)
  Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
• Try a Different Cartridge: If possible, test with a new cartridge to see if the issue persists. This can help determine if the problem is with the cartridge itself or the printer.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[JM084]

I completed the recommendations including trying a new cartridge. I installed the new cartridge. The printer reset with no error codes. I tried a test print job. It printed 2 pages , stopped and gave me same error code Er11 again.

So I determined it was a printer problem. Since it was out of warranty, I bought a new HP printer.

Hopefully I don't have more future problems as the defective printer was less than 2 yrs old.

[H411]

The firmware blocks original HP toner cartridges from working. I had to buy a new printer. I'd like a refund check for the HP printer I was only able to print 500 pages before you automatically installed firmware that bricked my printer.