Error code -3 when trying to connect printer to network

[khludik]

Error code -3 ×when trying to connect hp envy printer to network

[VikramTheGreat]

Hi @khludik,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're receiving Error Code -3 in an HP Envy printer. It is related to a carriage jam; this typically means that the ink cartridge carriage (the part that holds the cartridges) is stuck or not moving properly. Let's walk you through the steps to clear it safely.

Step 1: Power Reset the Printer

1. Turn off the printer while it is still powered on using the power button.
2. Unplug the power cord from the rear of the printer and the wall outlet.
3. Wait 60 seconds.
4. Plug the power cord back into the wall outlet and then into the printer.
5. Turn the printer back on and see if the error clears.

Step 2: Check for Paper or Debris

1. Open the cartridge access door.
2. Look inside the printer for any jammed paper, torn labels, or foreign objects (e.g., paper clips, bits of packaging).
3. Gently move the carriage (if it’s not locked) to the left and right. It should move freely.
4. If the carriage is stuck:
   • Gently wiggle it side to side.
   • Look for obstructions on the carriage path (track or belt).
5. Use a flashlight if needed to check both sides of the interior.

Step 3: Check Cartridges

1. Remove both ink cartridges.
2. Inspect for any tape, debris, or damage on the cartridges or inside the carriage.
3. Reinstall them firmly into their respective slots.

Step 4: Check the Paper Path (Rear Access)

1. If your model has a rear access door or duplexer, open it.
2. Check for any paper stuck in the rollers.
3. Clean any visible rollers with a lint-free cloth slightly dampened with water.

Step 5: Restart and Test

• Close all access doors and restart the printer.
• Print a test page or perform a copy.

For more help, please use the link shared: HP Printers - Carriage jam or E3 error | HP® Support

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support