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06-11-2024
03:05 AM
- last edited on
08-06-2024
11:43 AM
by
JessikaV
I have a hp deskjet 2710e and have an error code E3 and cannot clear it I have turned it off I have checked for paper jams and nothing clears it help
06-13-2024 12:27 AM
Hi @Celia0011,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code E3 on your HP DeskJet 2710e indicates a paper jam or a carriage stall issue. Since you've already checked for paper jams and found none, here are some additional steps you can take to try and clear this error:
Steps to Resolve Error Code E3 on HP DeskJet 2710e:
Check Paper Path:
- Open the input tray and inspect the entire paper path, including the output tray, for any small pieces of paper that may be stuck or debris that could be causing a blockage.
- Carefully remove any obstructions found.
Reset the Printer:
- Turn off the printer using the power button.
- Unplug the power cord from the printer and wait at least 60 seconds.
- Plug the power cord back into the printer and turn it on.
- Check if the error code E3 persists after the printer restarts.
Reset the Printer’s Print Mechanism:
- Sometimes, resetting the printer’s print mechanism can resolve carriage issues.
- Open the printer cover and wait for the carriage to move to the center of the printer.
- Once the carriage is idle and silent, unplug the power cord from the rear of the printer while it is still turned on.
- Wait at least 60 seconds.
- Plug the power cord back into the printer.
- Close the printer cover and turn on the printer if it does not automatically turn on.
Ensure Carriage Moves Freely:
- Manually move the carriage to check if it moves freely from one side of the printer to the other.
- If the carriage is stuck or does not move freely, there may be an obstruction that needs to be cleared or the printer may require service.
Inspect and Clean the Rollers:
- Paper feed issues can sometimes be caused by dirty or worn rollers.
- Use a lint-free cloth lightly moistened with water to clean the rollers. Rotate them upwards with your fingers to clean all the way around.
- Allow the rollers to dry completely before reinserting paper and testing the printer.
Check for Firmware Updates:
- Visit the HP Support website and check if there are any firmware updates available for your HP DeskJet 2710e printer.
- Download and install any updates following the instructions provided.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support
06-14-2024 08:34 AM
Hi @Celia0011 ,
We apologize for the inconvenience, but it seems that the issue needs a hardware repair.
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
They can help you with the unit repair or part replacement.
I request you talk to HP Phone Support and they will help you to sort it out.
1. Click on this link - https://support.hp.com/us-en
2. Select the country.
3. Enter the serial number of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill out the web form. A case number and phone number will now populate for you.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Rachel571
HP Support
Sneha_01- HP support
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