cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Michael1999
New member
1 0 0 0
Message 1 of 2
84
Flag Post

Error code 551 printer

HP Recommended
Smart tank plus 551
macOS 10.15 Catalina

Error light I can’t identify. 

83CA3B67-DBC3-4757-9A1D-CFAD8B7414D5.jpeg

After start up printer flashes Paper (orange), all icons on screen plus orange light, and info light (white) and power light (white). 

 

Anyone know what that is and how to fix?

 

Thanks! Michael 

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,261 18,260 1,278 1,492
Message 2 of 2
Flag Post
HP Recommended

@Michael1999, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware if possible

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Kindly refer to - Blinking lights to troubleshoot and resolve this issue. Analyze the light pattern and select an option in the document for troubleshooting steps.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation