Error code 6

[Cas583]

My computer is having its own disco, all lights are flashing and E6 flashing also, there was paper jammed which I removed and have unplugged and switched off but it keeps coming back on flashing 

[Raj_05]

Hi @Cas583,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code E6 on your HP ENVY 6032e All-In-One Printer typically indicates a serious issue with the printer, often related to the carriage, paper path, or a sensor problem. Since you've already removed the paper jam and tried unplugging the printer, let's try a few more troubleshooting steps.

Steps to Resolve the E6 Error Code:

Power Cycle the Printer:

• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check for Additional Paper Jams:

• Open the printer and inspect for any remaining bits of paper or foreign objects that might still be inside.
• Ensure that the paper path is completely clear.

Reset the Printer:

• While the printer is on, unplug the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet.
• Plug the power cord back into the printer.
• Turn the printer on.

Check the Carriage Path:

• Open the printer and manually move the carriage (the part that holds the ink cartridges) to see if it moves freely.
• If the carriage is stuck or does not move freely, gently push it to the center of the printer.

Inspect the Ink Cartridges:

• Open the printer and check the ink cartridges to ensure they are properly installed.
• Remove and reinsert the ink cartridges to make sure they are seated correctly.

Update Printer Firmware:

• Ensure that your printer firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Perform a Hard Reset:

• Turn the printer on.
• Disconnect the power cord from the printer while it is still on.
• Disconnect the power cord from the power source.
• Wait for 60 seconds.
• Reconnect the power cord to the power source and the printer.
• Turn the printer on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support