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‎04-22-2020 11:36 PM

HP Recommended
Product: Office jet pro 8030

During setup of my new office jet pro 8030 all in one, I got to the step of inserting the 4 cartridges and after closing the lid, I received a error code on the screen that read printhead problem, code 62.80.40. I removed the cartridges and reinstalled them several times with no luck. I also did several resets by unplugging the cord from the printer and then the wall and waiting 60 seconds with no luck. I made sure the ink cartridges had setup on the labels. Has anyone had this problem?

2 people had the same question
1 REPLY 1

‎04-26-2020 06:01 PM

HP Recommended

@Jcq59

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

Update the printer firmware :- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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