Error code 6201922A

[TJ-FloMo]

Print jobs are stopping and printer is showing blue screen with 6201922A on it. The lights on the panel are flashing. I have tried fixes suggested in the forum, such as unplugging for >60 seconds and uninstalling printer and reinstalling. I tried to update the firmware but the link provided did not work. Any new suggestions?

[Nal_NR · Accepted solution]

Hi @TJ-FloMo,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the error code 6201922A.

The error code 6201922A on your HP ENVY Photo 7855 printer indicates a hardware issue. Here are some steps you can take to troubleshoot and possibly resolve this error:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.
• Check if the error persists.

Check for Paper Jams:

• Open all access doors and check for any paper jams or obstructions inside the printer.
• Remove any jammed paper carefully to avoid damaging the printer.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed.
• Remove and reinsert the cartridges to ensure they are seated correctly.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the back of the printer.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Printer Firmware:

• Check the HP Support website for any firmware updates on your printer.
• Download and install any available updates.

Perform a Hard Reset:

• Unplug the power cord from the printer while it is turned on.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer.

If the error code persists after trying the above steps, it is advisable to contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.