Error code 83C0000B on HP OfficeJet Pro 9022e All-In-One

[LeedsJoJo]

Hello,

Im getting an error code 83C0000B on my HP OfficeJet Pro 9022e All-In-One.

Ive removed the power cable from the back then out of the wall.  Waited then pressed the on button for 30 seconds, plugged the cable back into the wall then back into the back of the printer but the blue error message still comes up.  Please can I be sent some more instructions.

thanks 

[Raj2111]

Hi @LeedsJoJo 

Welcome to the HP Support Community!

I understand that your printer is in error state, I am glad to assist you today.

I would suggest you please try these steps

We have to perform a Reset to unlock the features of the printer/Reset the password.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[Trimpo]

Hi, I have the same problem. Was on a business trip and only noticed it today. Please send me the reset without the function of my LCD screen. I tried the 2-3 minutes no power and draining for 30sec with the power button. Did not work 😞

[Raj_05]

Hi @LeedsJoJo,

 I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:
Last Name:
Serial Number:
Product ID:
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Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Alden4
HP Support