Error code 83C0000B

[Davidja73]

Printer 9020e showing error message. Unable to fix. Can someone please contact me.

[A_Gayathri]

Hi @Davidja73,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 9020e All-in-One Printer series- error code 83C0000B. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

• Power cycle the printer: Turn off the printer and unplug it from the power source. Wait for a minute or two, then plug it back in and turn it on again.
• Update the firmware: Go to HP's website and download the latest firmware for your printer. Follow the instructions on the website to update the printer's firmware.
• Check the printer's ink cartridges: Make sure that the ink cartridges are properly installed and have enough ink. Try replacing any low or empty cartridges with new ones.
• Reset the printer: You can try resetting the printer to its default settings. To do this, go to the printer's settings menu and look for the option to reset the printer.

If the issue persists, then please follow the steps mentioned in this document: click here and follow the troubleshooting steps- HP OfficeJet Pro 8010e, 9020e Printers - Error 83C0000B displays on the printer control panel

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Davidja73]

I have done this - the blue screen appears and I cannot access the set up menu on the screen, or access the printer via the App as the printer is not recognised. I follow the link below where the issue persists, and it takes me to the error page with another link for HP support. I follow that link and I am told:

"Sorry, we are unable to determine if there are any support agent options for your location at this time. You can use other resources below or please try again later." I spent close to $250 on new ink  cartridges which I installed, and then the error code immediately happened. I cannot remove the ink cartridges because the printer is bricked up.  

Please advise next steps. If I do not get a satisfactory response, I will go through the Office of Fair Trading and lodge a consumer dispute.

[A_Gayathri]

@Davidja73,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!