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‎08-10-2021 12:23 PM

HP Recommended
Product: HP office jet oro 9010
Operating System: Microsoft Windows 10 (64-bit)

 am repeatedly receiving error code B305DFF9 on my office jet pro 9018. I have unplugged and deleted printer from system and reinstalled with no luck. I have seen several posts regarding setting the printer back to factory defaults. Can you please send me this info? Thank you!

Category:
1 REPLY 1

‎08-16-2021 05:34 AM

HP Recommended

@danolyte, Welcome to the HP Support Community! I’m here to help.

 

I understand you receive this error on the printer. To assist you better, are you able to bypass this error to access the home screen of the printer?

 

For now, kindly try the steps mentioned in this document - Blue Screen Error or Flashing Lights while Connecting to Wireless Network

 

On the printer screen, go to Setup > Restore factory defaults. Check if the issue is now resolved.  

 

If the issue persists, we will have to perform a factory reset on the printer.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.   on the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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