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HP Recommended
OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

After printing ~50 pages consecutively, my printer stopped working.  It goes to a black screen that says "Printer Error. There is a problem with the printer.  Turn the printer Off, then on."

When I do that, it quickly cycles through a couple screens including a blue error screen that says B8B79146 before ending on the same black screen.  I cannot interact with any other screens.  Every time I power cycle (either with the button or my unplugging), I get the same result.

1 REPLY 1
HP Recommended

@enceestate

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer.

 

This look's like an issue with the printer itself.

 

In this case, I'd request you to contact phone support team for further assistance. 🙂

 

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

 

Feel free to reach out if need any other assistance.

 

Thanks,

Barachiel
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.