Error code B8E4BC18 on printer

[DK2028]

Getting this screen on my printer. Please advise. 

[A_Gayathri]

Hi @DK2028,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[DK2028]

Hi Gaya, 

Thanks for your response. The model and product is the HP ENVY Photo 7855 printer. 

The issue stared a few weeks ago. After rebooting the printer per online instruction, it works for about 1 minute until a blue flashing screen reappears with the B8E8EC18 code. Upon resetting the printer, having my IT team try to download the updated drivers the issue persists. 

Thanks,

DK2028 

[A_Gayathri]

Hi @DK2028 ,

Thank you for your reply 

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code B8E4BC18 on your HP ENVY Photo 7855 printer, accompanied by a blue flashing screen, which typically indicates a firmware issue, a hardware failure, or a corrupted internal component.
 

Recommended Steps to Resolve:

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 2–3 minutes.
• Plug the printer back in and turn it on.

Check for Firmware Updates Update the firmware on an HP printer

• If the printer works briefly before showing the error, use that window to update its firmware.
• Download the latest firmware from the HP Software and Driver Downloads page.
• Follow the on-screen instructions to update the firmware.

Perform a Semi-Full Reset

• Unplug the printer while it is on.
• Press and hold the Power and Cancel buttons.
• While holding the buttons, plug the printer back into the power outlet.
• Continue holding for 10–15 seconds before releasing the buttons.

Check for Connectivity Issues

• Ensure the printer is not overloaded with queued print jobs.
• Disconnect the printer from your network temporarily (Wi-Fi or Ethernet) to see if it stabilizes in offline mode.

Reinstall the Printer Drivers

• Completely uninstall the current printer software and drivers from your computer.
• Download the latest HP Smart app and drivers for the ENVY Photo 7855 from the HP website.
• Reinstall the drivers and re-add the printer.

Inspect the Hardware

• Open the printer and check for any visible hardware issues, such as paper jams, damaged ink cartridges, or loose connections.
• Make sure the printhead and cartridges are seated correctly.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!