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‎06-27-2023 03:42 AM

HP Recommended
Product: HP Smart Tank 7005 All-in-One
Operating System: iOS

I have a brand new printer 7005 and have never printed anything yet but have a error code E3 flashing.

 

The cartridge moves freely and there is no paper stuck as I have not used it yet.

 

can someone please help me with this problem 

many thanks John 

Category:
3 REPLIES 3

‎06-29-2023 12:28 PM

HP Recommended

@Slowshifter

 

Welcome to the HP support community.

 

I understand that you are getting an E3 error on the printer, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-29-2023 12:37 PM

HP Recommended

Hi Sandytechy20

 

i have now been onto support in India? They went through the same attempts to fix the problem and although it may work for others it did not for me. They advised me to take the printer back to where I bought it from and I exchanged the printer this afternoon for one that works.

 

As I mentioned no paper had ever gone through the printer so can only assume the carrier was faulty or out of alignment.

 

Thanks for your time anyway, it is appreciated 

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‎07-27-2023 12:10 PM

HP Recommended

@Slowshifter

 

Good to know that HP support has addressed this issue.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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