Error code E5

[Beth092879]

How envy 6055e error code E5 . Have unplugged printer but still there 

[A_Gayathri]

Hi @Beth092879,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you aregetting the E5 error code on the HP ENVY 6055e All-in-One Printer typically indicates a problem with the ink cartridges, such as a compatibility issue, a damaged cartridge, or an improperly installed cartridge. Here's how to troubleshoot the issue:

Steps to Resolve E5 Error

Power Cycle the Printer

• Unplug the printer from the power source.
• Wait for 2–3 minutes.
• Plug it back in and turn it on.

Check the Ink Cartridges

• Open the ink cartridge access door.
• Inspect both cartridges (black and tri-color) for any visible damage, leaks, or debris on the contacts.
• Ensure the cartridges are genuine HP products compatible with the ENVY 6055e.

Clean the Ink Cartridge Contacts

• Turn off the printer.
• Remove the cartridges.
• Use a lint-free cloth slightly dampened with distilled water to clean the gold-colored contacts on the cartridge and inside the cartridge slot.
• Let the contacts dry for 2–3 minutes before reinserting.

Reinstall the Ink Cartridges

• Ensure each cartridge clicks into place securely.
• Close the access door.

Update the Printer Firmware

• If the printer is operational after reinstalling the cartridges, update its firmware using the HP Smart app. Firmware updates often resolve hardware glitches.

Perform a Printer Reset

• Press and hold the Cancel (X) and Wireless buttons on the printer for about 10 seconds.
• Release the buttons when the printer restarts.

Replace the Problematic Cartridge

• If the issue persists and the error specifically points to one cartridge, replace it with a new genuine HP cartridge.

Refer to this document:- HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

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