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‎07-15-2024 11:14 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer
Operating System: Microsoft Windows 11

I have error code E6.  I have tried hard to get a solution but cannot find one.  I have checked for paper jams, foreign objects, I have been through the reset procedure several times, all to no avail.  I would like some advice please on how to resolve this issue.  I have tried contacting HP directly but cannot seem to get any feedback from HP.  My printer is still under warranty.

Category:
2 people had the same question
1 REPLY 1

‎07-16-2024 06:46 AM

HP Recommended

Hi @DenisD1,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The E6 error code on the HP ENVY 6032e All-In-One Printer typically indicates a problem with the printhead or a carriage jam. Here are some steps you can take to try and resolve the issue.

 

Check for Paper Jams or Foreign Objects

  • Turn off the printer and disconnect the power cord.
  • Open the front cover and look for any paper jams or foreign objects. Remove any that you find.
  • Check the paper path from the input tray to the output tray for any obstructions.

Reset the Printer

  • Turn off the printer and unplug the power cord from the printer and the wall outlet.
  • Wait for 60 seconds.
  • Plug the power cord back in and turn on the printer.

Check the Printhead

  • Open the front cover of the printer to access the ink cartridges.
  • Remove the ink cartridges and set them aside.
  • Check the printhead area for any obstructions or ink build-up. Clean the area if necessary.

Reinstall Ink Cartridges

  • Reinsert the ink cartridges into their respective slots.
  • Close the front cover and ensure it is properly latched.

Update Printer Firmware

  • Ensure your printer is connected to a stable internet connection.
  • Go to the HP support website and download the latest firmware for your printer model.
  • Follow the instructions to update the firmware.

Perform a Hard Reset

  • Turn off the printer and unplug the power cord.
  • Press and hold the power button for at least 15 seconds.
  • Reconnect the power cord and turn the printer back on.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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