Error code EBS00P0004

[Kiwi999999]

I keep getting error code: EBS00P0004 after trying to set up my printer.

[A_Gayathri]

Hi @Kiwi999999,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code EBS00P0004 on the HP ENVY 6455e All-In-One Printer typically indicates a problem during the printer setup process. Here are several steps you can take to troubleshoot and resolve this issue:

1. Check Internet Connection

Ensure your printer and the device you are using to set it up are connected to a stable internet connection.

2. Restart Printer and Device

• Turn off your printer and unplug it from the power source.
• Restart the device you are using for setup (e.g., computer or smartphone).
• Plug the printer back in and turn it on.

3. Update Printer Firmware Update the firmware on an HP printer

Make sure your printer’s firmware is up to date:

• Download the latest firmware from the HP support website.
• Follow the instructions to install the firmware update on your printer.

4. HP Smart App Setup

Use the HP Smart app for setup:

• Download and install the HP Smart app on your device from the HP website or your device's app store.
• Open the app and follow the on-screen instructions to set up your printer.

5. Reset Network Settings on Printer

Reset the network settings on your printer:

• On the printer control panel, press and hold the Wi-Fi button and the Cancel button simultaneously for five seconds.
• The Wi-Fi light should blink, indicating that the network settings have been reset.

6. Reinstall Printer Software

Reinstall the printer software:

• Uninstall any previously installed HP printer software from your device.
• Download and install the latest version of the software from the HP website.
• Follow the on-screen instructions to set up the printer again.

7. Check for Router Settings

Ensure your router settings allow the printer to connect:

• Disable any network firewall or security settings that might block the printer.
• Make sure the router is set to 2.4 GHz if your printer does not support 5 GHz networks.

Refer to this document: HP ENVY 6455e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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