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‎07-31-2021 07:50 AM - last edited on ‎07-31-2021 03:23 PM by Retired

HP Recommended
Product: ENVY 5032

Hi i have an error code oxb3b535e8 i can't find any where what it means any one know? 

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‎08-03-2021 08:22 AM - edited ‎08-03-2021 08:22 AM

HP Recommended

Hi @nettles1,

 

I'd like to help!

 

I understand you are receiving an "OXB3B" error on the printer screen.

 

The error indicates a firmware issue.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

2 people found this reply helpful
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