Error code: OXB3BCOBE5

[ChrisStone]

I keep getting Error code: OXB3BCOBE5.  I have unplugged and plugged the printer back in but every time I try to print, it repeats the same error message.

[sandytechy20]

@ChrisStone

Welcome to the HP support community.

I understand that you are getting an OXB3BCOBE5 error on the printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ChrisStone]

Thanks.  On my printer, when I select the TL icon, the BL icon disappears, so I cannot reset the printer with the instructions you provided.  Is there another way to accomplish this?

[sandytechy20]

@ChrisStone

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.