Error code: OXB80003E8

[Sean2103]

Received Error Code:  OXB80003E8 and followed suggested procedure   of unplugging and disconnecting from power source.  Unable to remove print cartridges and error still there.  Any other suggestions?

[Betty0610]

@Sean2103

Welcome to the HP Support Community.

Try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[MaryD260]

The printer cannot be seen on the network and is non-responsive to pressing any of the buttons on the front of the printer, so cannot update firmware.

Have followed other instructions to unplug, wait 30+ seconds and re-power.  No dice.

[Kumar0307]

@MaryD260, Welcome to the HP Support Community! I’m here to help.

I see that the printer is stuck on the initialization screen. Check if you can bypass this to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

Refer to - Paper Jam Error

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer if under warranty. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!