Error code OXB81D9B06

[Sarah601]

My HP envy is showing an error code OXB81D9B06. Prior to that it was saying paperjam-though there wasnt one. Any ideas? the virtual assistant does not recognise the printer model so not assisting in any way-apart from raising my blood pressure which is, thankfully, rather low

[Kumar0307]

@Sarah601, Welcome to the HP Support Community!

I'm afraid this is a possible hardware issue with the printer. Let us try these steps that may resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check for any jams inside the printer

Refer to this document for the steps.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sarah601]

Thank you for at least a response. I'm afraid it didn't work so I have had to buy yet another printer. I dream of a day when one lasts for more than a year

[atharva_gp]

@Sarah601,

I'm replying on behalf of @Kumar0307 as he is unavailable for the day.

The above troubleshooting steps should have fixed the issue, but it has not.

If you are getting a false paper jam error on the printer, sometimes it can be fixed by performing a factory reset on the printer.

For performing this reset, we need to know the exact Printer model as resets differ from one printer model to another.

You can see the Printer model at the front of the printer and also on the label at the back.