Error code OXB8284398

[kelsbro03]

I know I need to factory reset the printer, but I cannot figure out how to do it. I don't know what the "resume" button is. 

[A_Gayathri]

Hi @kelsbro03,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kelsbro03]

Hello, my printer is the HP OfficeJet Pro 8210

[A_Gayathri]

Hi @kelsbro03 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you want to factory reset your HP OfficeJet Pro 8210 printer getting error Error code OXB8284398, you can follow these steps:

• Turn Off the Printer: Make sure the printer is turned off.
• Press and Hold Buttons: Locate the buttons on your printer. The "resume" button might be referred to as the "Cancel" button or represented by an icon.
• Press and Hold Buttons Simultaneously: Press and hold down the "Resume" (or "Cancel") button along with the "Wireless" and "Information" buttons. Hold them for about 5-10 seconds.
• Release the Buttons: After holding the buttons for the specified time, release them.
• Wait for Reset: The printer will reset itself. You might see some lights flashing or the display screen changing.
• Set Up Again: After the reset is complete, you will need to set up your printer again, including connecting it to your network and installing any necessary drivers.

Refer to this document: HP OfficeJet Pro 8210 Printer series

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!