Error code OXB83811BO

[AnshulD]

Printer started showing OXB83811BO and the error message won't go with multiple restarts, also followed instructions provided on resolutions threads shared with other users facing similar issues. But nothing works.

The printer being on that error state for long, doesn't even start now. Please help.

[Gaya1239]

Hi @AnshulD,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code OXB83811BO on the HP OfficeJet 4650 All-In-One Printer is typically indicative of a hardware issue or a firmware glitch. Given that you've already tried multiple restarts and followed various troubleshooting steps without success, 

here are some additional steps you can take to try to resolve the issue:

Step-by-Step Troubleshooting

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Reset the Printer

• While the printer is on, disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer and turn it on.

Check for Paper Jams

• Open all access doors and remove any paper jams.
• Make sure there is no torn paper or other debris inside the printer.

Reinstall Ink Cartridges

• Turn on the printer and open the ink cartridge access door.
• Remove the ink cartridges and inspect them for any damage or ink leakage.
• Reinstall the cartridges properly and close the access door.

Update Printer Firmware

• Go to the HP support website and check for the latest firmware updates for your printer model.
• Download and install any available updates according to the provided instructions. Update the firmware on an HP printer

Use the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor, a free tool from HP that can help diagnose and resolve printing and scanning issues.
• Follow the on-screen instructions to troubleshoot and fix the error.

Advanced Troubleshooting

Check for Hardware Issues

• Inspect the printer for any obvious hardware issues such as broken parts or loose connections.
• Ensure that all cables are securely connected.

Factory Reset

• As a last resort, you may try performing a factory reset on the printer. This will reset all settings to their defaults and may resolve the error.
• The process to perform a factory reset varies by model, so refer to the user manual or HP support website for instructions specific to your printer.

Refer to this document:  HP OfficeJet 4650 All-in-One Printer series user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[AnshulD]

Hello @Gaya1239,

Please let me know my options if the printer wont even trun on? All other solution are beneficial provided printer boots. In this case, the printer wont turn on even when I Power cycle.

Thanks 

Anshul Dantre

[Gaya1239]

Hi @AnshulD,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.