Error code hp officejet pro 9015 blue screen 01B3B8E6

[Jakays]

hp officejet pro 9015 blue screen 01B3B8E6 Error code

[A_Gayathri]

Hi @Jakays,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the blue screen error code 01B3B8E6 on your HP OfficeJet Pro 9015 All-in-One Printer indicates a serious firmware or hardware issue. Here are some steps you can take to troubleshoot this error:
 

1. Restart the Printer

• Turn off the printer and unplug the power cord from the back.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

2. Check for Firmware Updates Update the firmware on an HP printer

• Make sure your printer's firmware is up to date. You can check for updates via the HP website or the HP Smart app on your computer or mobile device.
• To update the firmware, you may need to temporarily connect the printer to a computer using a USB cable if it's not responding over WiFi.

3. Reset the Printer to Factory Defaults

• Restoring the printer to its factory settings can sometimes resolve firmware-related issues.
• Go to the Setup menu on the printer’s control panel, navigate to Printer Maintenance, and select Restore or Restore Factory Defaults.

4. Disconnect and Reconnect All Cables

• Disconnect all cables (including the power cord and any USB cables) from the printer.
• Reconnect the power cord first and ensure that the printer powers on correctly.
• Reconnect other cables if applicable.

5. Perform a Hard Reset

• Unplug the printer from the power source while it is still on.
• Wait for about 30 seconds before plugging it back in.
• This can clear any residual errors in the printer's memory.

Refer to this document:  HP OfficeJet Pro 9015 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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