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Error code oxoo829C98

HP Recommended
Envy 5034
iOS

I have just bought the envy 5034 and am having issues with start up. 
I keep getting a message on the screen saying:

error code 
oxoo829C98

HW WATCHDOG C

 

i have already followed troubleshooting advice that I have seen on here to unplug for 60seconds, replug etc. none of that is working. I cannot do anything else with the printer as I can’t get past this screen. 

HELP

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HP Support Agent
HP Support Agent
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@Asos96, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Make sure all the plastics and cardboards are removed from inside the printer.

Check if the print carriage is moving freely.

Reinsert the ink cartridges. Refer to the steps mentioned in this document - Paper Jam Error

 

Click here to know how to setup the printer for the first time.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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sorry, this didn’t help at all. There is no paper jam and no packing paper left in the printer. As mentioned I have already followed the start up instructions 

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HP Support Agent
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@Asos96

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

Cheers.

Sandytechy20
I am an HP Employee

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