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‎12-28-2021 02:25 PM

HP Recommended
Product: HP Office jet 9010

Hi,  My printer is occasionally throwing an error code of paper jamb. I have checked every area and nothing.. When I shut down and restart it will work for a few times before giving error again 

 

Would like to resolve ASAP 

 

Thanks 

1 REPLY 1

‎12-31-2021 04:14 AM

HP Recommended

@RMCurra, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer shows paper jam error intermittently. Kindly perform the steps mentioned in this document - Paper Jam Error

 

Also, check if the print carriage is moving freely - Carriage jam or E3 error

 

Make sure the papers are loaded correctly - Loading Paper, Envelopes, Cards

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

If the error persists, it could be a hardware issue with the paper rollers. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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