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‎03-04-2019 04:08 PM

HP Recommended
Product: Office Jet 5255
Operating System: Chrome OS

Error code OX89E60250 is displayed when print job was sent wireless 

3 REPLIES 3

‎03-05-2019 04:23 PM

HP Recommended

@Jaysail

 

Welcome to HP Support Community
 

Let's start with a printer reset and then disable the IPV6 Address

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Next disable the IPV6 Address

 

1.    From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2.    Touch Network Setup, and then touch Advanced Settings.

3.    Turn off IPv6, and then touch Yes to confirm.

4.     Restart the printer and try printing

 

Keep me posted how it goes and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎03-06-2019 04:22 PM

HP Recommended

I did not use this. The next morning the printer was back to normal and functioning properly. I will retain procedure in case it happens again. Thank you for your time 

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‎03-07-2019 01:26 PM

HP Recommended

Hi @Jaysail, I am the A4Apollo. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

 

Thanks for the update. And I'm happy to know your issue is resolved now.

 

If you have any queries in future related to any HP products, you can always reach out to us.


We will try our best to help you out.

 

Take care,
Have a great day! 🙂
 

A4Apollo
I am an HP Employee

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