Error code

[clementgelle]

HP 9014 started randomly showing a blue screen and flashing lights with Error code 042D34E8 and 01B3B8E6. Seems like the fix is to factory reset the printer but the only instructions I can find are to use the screen which is unavailable. Need the reset instructions for this printer

[A_Gayathri]

Hi @clementgelle,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 9014 All-In-One Printer Error code 042D34E8 and 01B3B8E6.. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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