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‎11-19-2024 10:09 AM

HP Recommended
Product: HP OfficeJet 6954 All-in-One Printer

How can I fix error code OXO1739CE7  HW_ACUMEN_PROT ? Lights are flashing, I can not make any buttons work, I am locked out. Unplugging the printer, wait 60seconds does not change the screen. Is there a trick to do a full reset when I cannot access the menu?

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1 REPLY 1

‎11-21-2024 03:41 AM

HP Recommended

Hi @Tony506,

 

Welcome to the HP Support Community

 

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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