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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error e4 but no paper jam

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08-22-2020 02:50 AM
I have tried all the trouble shooting but still have the error.
I would like a customer service number so I can speak to an actual person before I launch this printer out the window!
08-25-2020 02:47 AM - edited 08-25-2020 02:48 AM
Hi @KezzaMuzza,
If you have already performed the steps from the document 'E4' Error (Paper Jam)and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps!
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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