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‎03-07-2023 08:10 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet Pro 8600 that keeps telling me I have a defective ink cartridge. I have replaced it with three new cartridges, cleaned the contacts, downloaded new firmware, howled at the moon and cussed at my dog. It still won't drop the message or print. what else can I do besides buy a Canon printer?

Category:
1 person had the same question
1 REPLY 1

‎03-11-2023 02:37 AM

HP Recommended

Hi @MichaelM6,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

 

If you have performed all the steps from this document and still having issues, then the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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