Error ink

[Niamh00]

Hi my tricolour ink has an error and doesn't work. I can't clear the error. I can't contact agent I'm really confused and can't afford to buy new ink!! Help pls

[Betty0610]

@Niamh00

Welcome to the HP Support Community.

Do you've any old tricolor ink with you? What is the exact error you get?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Niamh00]

Hello,

I don't have any ink no, as when I last had it it wouldn't work after trying the same thing you've said to do, with turning it on and off by the wall, unplugging etc. So I think I sent it back go HP in the end? But didn't recieve a new ink either...

I've tried a firmware update too nothing seems to have cleared the error, it just was a cartridge error coming up, on my hp app it wasn't able to monitor the amount of ink as it wasn't reading on the printer. I even tried to clan up the touch points...

Thank you for your response!! What do I do now? Do I need to order a new ink and go from there? Or? 

[Betty0610]

I recommend you to contact the HP Support Team regarding a replacement ink.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Niamh00]

Hi Betty, 

I am on the website to see how to get replacement ink however, the bot hasnt helped much and i am in need of a replacement in order to move forward with my printer as i am currently wasting money monthly in order to keep my hp subscription going. I am a bit stuck as it seems i cannot get a replacement ink sent without having to pay a lot for a brand new one, i just want to purchase the HP plan again, as that doesn't leave me short..... any ideas?

kind regards 

niamh