Error message 71.02.4A on HP OfficeJet Pro 8028

[LBigonion]

I have an OfficeJet Pro 8028 printer that I purchased in 2020 that is giving me an event code: 71.02.4A. It says there is a problem with the printer or print system. Turning it off and on (waiting 30-60 sec) hasn't worked so far. I've also tried removing the cartridges and putting them back in...that hasn't worked either. Any suggestions are appreciated.

[Raj_05]

Hi @LBigonion,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 71.02.4A on your HP OfficeJet Pro 8028 typically indicates a hardware issue with the printer. Here are several troubleshooting steps you can try to resolve the issue.

Perform a Power Reset

1. Turn off the printer and unplug the power cord from the outlet.
2. Wait for at least 60 seconds.
3. Plug the power cord back into the outlet and turn on the printer.

Check for Paper Jams

1. Open all doors and remove any visible paper jams.
2. Make sure there are no tiny pieces of paper stuck in the printer.

Clean the Cartridges and Printhead

1. Turn off the printer and unplug it from the power source.
2. Open the printer and remove the cartridges.
3. Clean the electrical contacts on the cartridges and the printhead using a lint-free cloth slightly moistened with distilled water.
4. Allow the contacts to dry for a few minutes before reinserting the cartridges.

Update Firmware

1. Ensure your printer firmware is up to date. You can do this by visiting the HP support website, downloading the latest firmware, and following the instructions to update your printer.

[Raj_05]

Reset to Factory Defaults

1. From the printer control panel, go to the settings menu.
2. Look for the option to restore factory defaults.
3. Follow the on-screen instructions to reset the printer.

Check the Cartridges

1. Ensure the cartridges are HP genuine and not third-party or refilled cartridges.
2. Replace any cartridges that may be faulty or incompatible.

Perform a Semi-Full Reset

1. Turn off the printer.
2. Hold down the '#' and '3' buttons on the control panel while turning the printer back on.
3. Release the buttons when the printer starts up.

By following these steps, you should be able to identify or resolve the issue causing the error code 71.02.4A on your HP OfficeJet Pro 8028.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support