Error message: At least one of the cartridge has a problem / Remove and Reinstall Ink - please help

[slin2021]

Hi everyone,

My printer was working well and then one day, it stopped working, keep returning these error messages: "At least one of the cartridges has a problem" or "Remove and reinstall Ink cartridge ... ". I tried reinstalling my cartridges dozens of times but still not working. After buying a new cartridge and installing it but it still not working. I followed the advice online for the printer reset, but it does not work for me. Please advise. My printer model is Officejet 5255 with color cartridge HP 63 XL, black cartridge HP 63, and black cartridge HP 94. 

Thank you,

Shaun

[Jay_G24 · Accepted solution]

Hi @slin2021,

I'd like to help!

If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[slin2021]

Hi @Jay_G24,

Thank you so much for your help. I was able to get in touch with an HP technician, went through printer problem-solving steps, and eventually choose to have my printer replaced.

Thank you,

Shaun

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!