Error message DD000D78

[Wyoknotts]

I get this error on my printer screen DD000D78 and it’s a blue screen with the shutdown symbol on it.  I have tried to turn the printer off and on.  I have also tried the unplug for 60 seconds and plug back in and nothing works.  Can anyone tell me what the issue is??  Can’t find anything on this error code.

thanks 

[Kumar0307]

Hi @Wyoknotts

Welcome to the HP Support Community. I understand you are unable to use the printer due to an error. I'd be happy to assist you.

If you have tried resetting the printer and the issue persists, check for any jams inside the printer.

Make sure the print carriage is moving freely.

Refer to this document. 

Once done, 

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[TK252030]

Did you figure out how to fix your printer?  Mine is now doing the same thing.

[Wyoknotts]

Nope unfortunately I bought a new printer:(. It’s amazing no one  knows how to fix it.  Good luck

[Kumar0307]

@TK252030, @Wyoknotts, If you have tried the steps mentioned and the issue persists, I'm afraid it is a hardware issue with the printer.

Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!